VS789 Net Terms & Conditions — Your Rights and Responsibilities, Fully Available in Bengali

1General Terms & Conditions

These Terms & Conditions constitute a legal agreement between vs789 net and its members. vs789 net operates as an internationally licensed online gaming operator serving players from Bangladesh.

These Terms & Conditions are available in both Bengali and English. In the event of any conflict, the English version shall prevail. However, the Bengali version has been translated with full accuracy so that Bangladeshi members can clearly understand all terms.

Vs789 net reserves the right to modify these Terms & Conditions at any time. Members will be notified at least 7 days in advance via their registered mobile number or email.

2Account Registration

To register with vs789 net, please provide the following information accurately:

• Full name (as it appears on your national ID)
• An active Bangladeshi mobile number
• Date of birth (must be 18 years of age or older)
• Valid email address (optional but recommended)
• Preferred payment method details

One Account Policy

Each person may only hold one account on vs789 net. Opening multiple accounts using the same mobile number, device, or payment method is strictly prohibited. Any violation will result in all associated accounts being closed and balances may be forfeited.

KYC Verification

KYC (Know Your Customer) verification is mandatory for withdrawals above a certain amount. The following documents are required:

• Clear photos of both sides of your National ID card
• A recent selfie (holding your ID)
• Proof of payment method (Mobile Pay/Nagad account screenshot)

The KYC process is typically completed within 24 hours. All submitted information is kept strictly confidential and used solely for identity verification purposes.

3Eligibility & Age Requirements

Vs789 net is strictly for adults. An account cannot be created or used unless the following conditions are met:

• Age: Must be at least 18 years of age.
• Mental capacity: You must be of full mental capacity to make decisions.
• Legal residency: Online gaming must be legal under the laws of your country.
• Not Self-Excluded: Individuals who have opted for self-exclusion under the Responsible Gaming program are not eligible.

4Deposit & Withdrawal Policy

Deposit Terms

• Minimum deposit: ৳300 (three hundred BDT)
• Maximum single deposit: ৳1,00,000 (One Lakh BDT)
• Deposits are typically instant and credited within 5 minutes at most.
• Accepted payment methods: Mobile Pay, Nagad, Rocket, Bank Transfer
• No additional charges on deposits

Withdrawal Terms

• Minimum withdrawal: ৳500 (Five Hundred BDT)
• Maximum single withdrawal: ৳5,00,000 (Five Lakh BDT)
• Withdrawals via Mobile Pay/Nagad are completed in an average of 45 seconds
• Bank transfers may take up to 3 business days.
• Withdrawals can only be made via the same method used for the deposit

Reasons for Withdrawal Rejection

Vs789 net may reject or delay a withdrawal request in the following circumstances:

• If KYC verification is incomplete
• If suspicious activity is detected on the account
• If the wagering requirement for a bonus is not met
• If there are inconsistencies in the information provided

5Bonus & Promotion Policy

Vs789 net regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, which must be read before claiming.

Welcome Bonus

• Up to 50% bonus available on your first deposit
• The welcome bonus is available to each new member once only
• Minimum wagering requirement is 20x the bonus amount
• Wagering must be completed within 30 days of receiving the bonus

How to understand wagering requirements

Wagering requirement refers to how many times you must bet the bonus amount before withdrawing. For example: a 20x wagering requirement on a 1,000 BDT bonus means you must place a total of 20,000 BDT in bets before withdrawing.

General Bonus Terms

• Bonuses can only be used for gameplay on vs789 net and cannot be withdrawn directly.
• Multiple bonuses cannot be used simultaneously unless explicitly stated otherwise.
• Bonus balance cannot be used on all games — the eligible game list is available on the promotions page.
• If any fraudulent activity is detected, all bonuses and winnings will be forfeited
• Vs789 net reserves the right to modify or cancel any promotion at any time.

6Betting Rules

General Betting Terms

• Once a bet is confirmed, it cannot be changed or cancelled
• Each game has its own minimum and maximum bet limits
• If a game is interrupted due to a technical error, the affected bet will be considered void and the stake will be refunded
• Vs789 net is not responsible for any bets lost due to internet connection issues

Sports Betting Special Rules

• Sports bet payouts are processed after the official result is published
• If a match is cancelled, the bet will be voided and the stake returned
• Live betting odds can change at any time — the odds at the moment the bet is confirmed will apply

Game Error Policy

If a software error causes an incorrect payout or an abnormal result, vs789 net reserves the right to void the transaction. The correct amount will be adjusted in the member's account accordingly.

7Prohibited Activities

The following activities are strictly prohibited on vs789 net and may result in account closure and legal action:

• Money Laundering: Using the gaming platform for money laundering.
• Bonus Abuse: Claiming bonuses through multiple accounts or false identities.
• Fraud: Hacking, software manipulation, or any other form of dishonest practice.
• False Information: Providing false or fake information during registration or KYC.
• Account Transfer: Sharing or selling your account for others to use.
• Underage Support: Allowing any underage individual to access or use your account.
• System Abuse: Exploiting game vulnerabilities or bugs to obtain abnormal winnings.

8Account Suspension & Closure

Suspension by vs789 net

Vs789 net may temporarily or permanently suspend any account for the following reasons:

• For violations of these Terms & Conditions
• If suspicious or fraudulent activity is detected
• Failure to pass KYC verification or providing false information
• At the request of legal authorities

Voluntary closure by the member

Any member may close their account by contacting customer support. Please withdraw your balance before closing — otherwise, the remaining balance will be held for 90 days.

Self-Exclusion

As part of responsible gaming, members can lock their account for a set period. Self-exclusion options are available from a minimum of 30 days up to permanent exclusion.

9Privacy & Data Protection

Vs789 net treats the privacy of members' personal information as its highest priority. Information we collect:

• Name, mobile number, and email address
• Date of birth and ID document details (KYC)
• Transaction & Gaming History
• Device & browser information

This information is never sold to third parties. It is used solely for service delivery, security assurance, and legal compliance. For more details, please see our Privacy Policy Read the page.

10Responsible Gaming

Vs789 net believes gaming should be a source of entertainment, not addiction. That's why we offer the following tools:

• Betting Limits: Daily, weekly, and monthly betting limits can be set
• Deposit limit: A maximum deposit limit for a given period can be set
• Time Limits: You can set a daily limit on how long you play
• Cooling-Off Period: Your account can be temporarily suspended for a period of 24 hours to 30 days.
• Self-Exclusion: Long-term or permanent self-exclusion option

If you feel that your gaming habits — or those of someone close to you — are becoming a problem, please reach out to our support team. For more information, visit our Responsible Play View the page.

11Dispute Resolution

For any disputes or complaints, please contact our customer support team first. Most issues are resolved within 24 to 48 hours.

Dispute Resolution Process

1. Submit a detailed complaint via live chat or email at support@vs789net.com
2. Include the relevant game or transaction ID, date, and time.
3. Attach a screenshot or supporting evidence
4. Our team will respond within 48 hours

If you are not satisfied with vs789 net's decision, you may appeal to an independent dispute resolution body. Contact our support team for further details.

12Changes to Terms & Contact

Vs789 net may update these Terms & Conditions at any time. Members will be notified before changes take effect:

• At least 7 days' notice via SMS or email before any significant changes
• The date of the last update will be noted at the top of the page.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated terms

Contact Us

For any questions regarding these Terms & Conditions:

• Email: support@vs789net.com
• Live Chat: Available in Bengali 24/7
• Response time: Typically under 3 minutes