VS789 Net Privacy Policy — Your Data Is Completely Safe With Us

1Introduction & Scope

This Privacy Policy applies to all members and visitors using the vs789 net website and mobile application. vs789 net is one of Bangladesh's most popular online gaming platforms, with over 500,000 active members enjoying gaming regularly.

We understand how sensitive your personal information is. That's why vs789 net operates on a "Privacy First" principle from day one — meaning data protection is built into our system design, not added as an afterthought.

This Privacy Policy applies to our Terms & Conditions an integral part. Using vs789 net means you consent to this Privacy Policy.

2What Information We Collect

Vs789 net collects only the information necessary to provide our services. Details are outlined in the table below:

Automatically Collected Information

Some information is collected automatically while you browse vs789 net:

• Login and logout times and dates
• Time spent on each page
• Internet connection type and speed
• Device operating system and screen size

This data cannot personally identify you — it is used solely to improve site performance.

3How Your Information Is Used

Vs789 net uses your information solely for the following purposes:

• Service Delivery: Managing your account, processing payments, and ensuring a smooth gaming experience.
• Identity Verification: Completing the KYC process in compliance with online gaming regulations.
• Security: Preventing fraud, money laundering, and cyberattacks.
• Contact: Important updates, transaction confirmations, and customer support.
• Service Improvement: Analyzing user experience to improve the platform.
• Legal Obligation: Compliance with applicable laws and licensing conditions.
• Responsible Gaming: Identifying problematic gaming patterns and providing timely support.

4Data Sharing Policy

Vs789 net does not sell your data to third parties. However, certain information may be shared in the following limited circumstances:

Service Providers

Payment processors (Mobile Pay, Nagad), technology infrastructure providers, and game software suppliers receive limited data necessary for their services. All are bound by strict confidentiality agreements and are not permitted to share this information with anyone else.

Legal Authorities

We may disclose information as required by law in response to a valid court order or government investigation. In such cases, we always aim to share the minimum necessary.

Never shared

• With advertisers or marketing companies
• With data brokers or information resellers
• With any party for unrelated business purposes
• For any purpose without your explicit consent

5Cookies & Tracking Policy

Vs789 net uses cookies to ensure the site functions properly and to improve your experience. We use three types of cookies:

Essential Cookies

These cookies are essential for the site to function properly. They handle tasks such as maintaining login sessions and storing security tokens. Disabling them will prevent the site from working correctly.

Performance Cookies

This is used to analyze which pages get the most traffic and where issues occur. It does not identify you personally.

Preference Cookies

Used to remember your language preference, theme, and other settings. These cookies make your experience more convenient.

6Data Retention Period

Vs789 net does not retain data longer than necessary. Retention periods by data type:

• Account Information: For the duration of your active account and for 5 years after closure (as required by law).
• Transaction History: 7 years (as required by financial regulations).
• KYC Documents: 5 years after account closure.
• Gaming Logs: 2 years.
• Customer Support Contact: 3 years.
• Session Cookies: Deleted automatically when the browser is closed.

After the retention period, all data is securely and permanently deleted.

7Security Measures

Vs789 net uses industry-leading technology to keep your data secure:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• AES-256 Storage Encryption: All data stored on our servers is encrypted.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall & DDoS Protection: Servers are protected against cyberattacks.
• Regular Penetration Testing: Reviewed by independent experts every 6 months.
• Staff Training: All staff are trained in data protection and have signed confidentiality agreements.
• Access Controls: Only authorized personnel can access specific data.

8Your Rights

As a member of vs789 net, you have the following rights over your own data:

To exercise any of these rights, email us at support@vs789net.com or reach out via live chat. We typically respond within 30 days.

9Minor Protection

Vs789 net is strictly for users aged 18 and above. We do not knowingly collect or store any information from minors.

If we discover that a minor's data has been collected inadvertently, we will immediately close the account and permanently delete all associated information.

If you believe a minor is using vs789 net, please notify us immediately.

10Privacy Policy Updates

This Privacy Policy may be updated due to business changes, new technology, or legal requirements. When changes are made:

• The "Last Updated" date at the top of the page will be changed
• An SMS will be sent to your registered mobile number for any significant changes
• A minimum of 15 days' notice will be given before any changes take effect
• Continued use of the platform after changes constitutes acceptance of the updated policy

If you do not agree to the updated policy, you will have the opportunity to withdraw your balance before closing your account.

11Contact & Complaints

For any privacy-related questions, concerns, or complaints, please contact us:

• Email: support@vs789net.com
• Live Chat: Available 24/7 in Bengali
• Response Time: Usually within 24 hours

When submitting a complaint, including your account ID, a description of the issue, and the relevant date will help us resolve it faster.